How We Work at Sanctuary
At Sanctuary, we believe that trust and safety come first.
We want every client — whether an individual, a parent, or a child — to feel cared for, respected, and supported. Here’s what you can expect when you work with us:
Confidentiality
What you share in counselling stays private.
The only times we may need to share information are if:
- There is a risk of serious harm to yourself or others,
- We believe a child or vulnerable person may be at risk, or we are required to do so by law.
Even in these situations, we will handle matters with care, respect, and transparency.
Privacy & Records
We keep only brief notes to support your counselling process. These are stored securely and never shared without your consent. We follow Singapore’s Personal Data Protection Act (PDPA), which means you may ask about your data at any time.